Delivery & Returns

Last updated: August 9, 2026

Digital delivery

FeelingArt sells digital products only. No physical item will be shipped. After successful payment and fraud review, the download link is made available in the customer’s account and may also be sent to the purchase email. Most files are available immediately; a technical or security review may delay access.

Before downloading

Product pages identify the file type, resolution and intended use. Customers are responsible for checking that their software and equipment support the listed format before purchase.

Cancellation and withdrawal

Where applicable law allows, a customer may exercise a statutory withdrawal right before digital performance begins. When the customer expressly requests immediate access to digital content and acknowledges that access may end the withdrawal right, the download is supplied immediately. This does not limit rights relating to defective, misdescribed or inaccessible content.

Refunds and file support

If a file is corrupted, materially different from its description or cannot be accessed after reasonable troubleshooting, contact us within 14 days. We will first provide a replacement or working download and, where required by law or where the issue cannot be resolved, issue an appropriate refund to the original payment method.

How to request help

Email helpfeelingartus@gmail.com with your order number, purchase email and a description of the issue. Approved refunds are returned through the original payment provider; bank processing times may vary.